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AEROSPA - Airport Wellness
Standard UK delivery is £3.50 on all orders. Express delivery is £5. Standard orders should normally arrive within 2–5 days of purchase. Delivery times are estimates.
If you have a question about delivery, please contact Customer Service.
When you buy products online, you generally have 14 days after receiving your order to tell us that you wish to cancel, without giving a reason. You then have a further 14 days to send the items back. To start a return, please contact Customer Service with your order number and details of the item.
You may examine items as you would in a shop. If goods have been handled beyond what is necessary for inspection and their value is reduced, we may make a deduction from the refund where the law permits.
For a change-of-mind return, you are responsible for the return postage cost. If an item is faulty, damaged or not as described, please contact us so we can resolve the problem in line with your statutory rights.
Some products supplied sealed for health protection or hygiene reasons may be exempt from the change-of-mind cancellation right if the seal is broken after delivery and the goods are not suitable for return. This may apply to qualifying sealed face masks or other hygiene-sensitive products. Your statutory rights for faulty or misdescribed goods are not affected.
For an eligible cancellation of a full online order, we will also refund the standard outward delivery charge, as required by law. Extra amounts paid for a faster delivery service may not be refundable. We will issue the refund to your original payment method within 14 days of receiving the returned goods or satisfactory evidence that you have sent them back, whichever is earlier.
AeroSpa
23 Riverside Studios
Amethyst Road
Newcastle Business Park
Newcastle upon Tyne
NE4 7YL
United Kingdom
Please contact us before returning an item so we can identify your order.